Frequently Asked Questions

What is Visa Online?

Visa Online is the primary Visa business-to-business portal that provides secure and reliable access to information, services and resources needed to do business with Visa.

Who can use Visa Online?

Visa Online is for financial institutions, payment product processors and others doing business with Visa.

How can I find out more about Visa Online?

You can find out more about Visa Online by scrolling down on the log in page.

If I have technical issues, who do I contact?

	E-mail	Phone
Canada, LAC, U.S.	[email protected]	+1-571-291-6499
AP, CEMEA	[email protected]	+65-6671-5888
Europe	[email protected]	+44 20 7795 58 88

What are the plans for future enhancements to Visa Online?

We continue to assess how well the site meets our clients' needs, listen to the feedback we receive and prioritize updates to improve the user experience.

I do not have an existing ID. How do I enroll in Visa Online?

It's easy to enroll. Simply click the Enroll Today! button on the log in page, and then provide some business and contact information.

What if I don’t have a company email address?

If you don't have your own company email address, please contact the Visa Online Client Support Team for assistance.

If my company doing business with Visa is not a typical one (such as Prepaid agents, or agencies) can we enroll in Visa Online?

Yes, as long as you have the required business agreements on file for the company. You will go through a manual approval process and may take a little longer to get your Visa Online ID and temporary password.

What browser do you need to access Visa Online?

Visa Online currently supports Internet Explorer 11 and the latest versions of Firefox, Chrome and Edge. We will reassess and communicate any changes to the supported browser list on an annual basis in order to provide a better user experience and ensure data security.

In compliance with PCI DSS requirements, browsers which do not support TLS 1.2 security protocol will be blocked from accessing Visa Online.

Note: Not all applications accessible through Visa Online may be compatible with these browser versions. Some may need to be run in compatibility view.