Log In Help

Forgot your password? Recovering your password is easy!

• Step 1: Enter your user name in the login box and click “Forgot Password?”.
• Step 2: Enter the text you see and click “Continue”. An email will be sent to you. Click the link in the email to proceed.
• Step 3: Answer your security question.
• Step 4: Reset your password.

Forgot your User Name? Receive it quickly.

Simply click on the Forgot User Name link in the login box, enter your email address, then enter the text you see and click “Continue”. Within minutes, the user name associated with that email will be sent to you.

I am sure my password is correct, but the system does not recognize it.

If you encounter issues when logging into Visa Online, please clear your cache and close all instances of your browser.
Re-launch your browser and log on to Visa Online.

Is my Visa Online password case-sensitive?

Yes, passwords are case-sensitive. However, email addresses and answers to your security questions are not case-sensitive.

Are there rules I must follow when creating a password?

Yes. Passwords must contain 8 to 64 characters, include at least one lowercase letter, one uppercase letter, one numeral and at least one special character: ! @ # $ % ^ & * . _  (e.g., [email protected]). Your password cannot contain your Visa Online username, be one that you have used in the last 12 months, be too generic or otherwise at higher risk of compromise. Your password must change every 35 or 90 days, depending on your type of access.

When I change information in my Profile (user name, password, security questions, etc.), do these updates take effect immediately?

Some changes are effective immediately, while others are subject to approval. You will receive a confirmation email when changes are approved.

For more general information about Visa Online, please visit our FAQ page.